You can make a complaint online, by phone or by writing to us. We'll try our best to put things right. You can find our complaints policy at
modamortgages.co.uk/complaintspolicy.If your complaint is not resolved to your satisfaction, you may be able to refer it to the Financial Ombudsman Service. Any referral must be made within six months of the date of our final response. The Financial Ombudsman Service provides a free, independent and impartial service for customers to resolve disputes with financial firms.
